30 DAYS Refund & Replacement Policy

The following reasons are covered by our 30 Days FULL Refund/ FREE Replacement Policy. if you are offereda refund or a replacement order, there will be no need to return the received item.

- ltem received is defective/damaged/broken does not workproperly.

- ltem received is different from the description or theproduct customization information.

- Incorrect or mismatched size.

- Lost/missing items.

No Refund & Replacement

The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.

- Request for a refund/replacement is after 30 days ofproduct delivery.

- Pick the wrong size, product, address, custom information etc.

- Product damaged by misuse, mishandling, or poormaintenance.

- ltems that have been washed, worn, or soiled and damagedresulting from the customer's handling.

- Personal Reasons due to personal taste, change of mindetc.

- Products purchased during a sale or any promotion.

Refund and Replacement Service Procedure

- Step 1:Contact Customer Service

- Step 2:Request Refund/Replacement details with photos of the items you received and the received package's cover including the detailed shipping label to best assist you.

- Step 3:Get Refund or Replacement after we received your ticket.

Refund Time

If your refund is approved, the funds are applied to the same payment method that you used to buy theitem. Here's how long it takes for a refund to appear on your account or statement:

- Credit card: Up to 10 business days

- Paypal: 3 to 5 business days.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Elatkep.com

Email: services@elatkep.com