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- ltem received is defective/damaged/broken does not workproperly.
- ltem received is different from the description or theproduct customization information.
- Incorrect or mismatched size.
- Lost/missing items.
- Request for a refund/replacement is after 30 days ofproduct delivery.
- Pick the wrong size, product, address, custom information etc.
- Product damaged by misuse, mishandling, or poormaintenance.
- ltems that have been washed, worn, or soiled and damagedresulting from the customer's handling.
- Personal Reasons due to personal taste, change of mindetc.
- Products purchased during a sale or any promotion.
- Step 1:Contact Customer Service
- Step 2:Request Refund/Replacement details with photos of the items you received and the received package's cover including the detailed shipping label to best assist you.
- Step 3:Get Refund or Replacement after we received your ticket.
If your refund is approved, the funds are applied to the same payment method that you used to buy theitem. Here's how long it takes for a refund to appear on your account or statement:
- Credit card: Up to 10 business days
- Paypal: 3 to 5 business days.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Elatkep.com
Email: services@elatkep.com
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Enter the code below at checkout to get 20% off your first order